Customer Experience Expansion Specialist
20 hours ago
This is a rewarding opportunity to join Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Job OverviewWe're looking for a skilled Program Manager to help expand our customer return reduction concession program. The goal of this program is to eliminate negative experiences for customers by leveraging upstream defect elimination as a mechanism.
Main Responsibilities- Forming and managing cross-functional project teams to drive key programs for our customers.
- Adoption of technology solutions, and process improvement projects to achieve Business goals.
- Managing stakeholder communication across multiple lines of Business on various project milestones, process changes, escalations, etc.
As a Program Manager, you will own the expansion of the customer return reduction through upstream defect elimination across WW, across product group and to all the customer types. You will collaborate with various stakeholders to implement the solution, monitor and report the results to the Leadership, Assess and communicate the customer experience to the Leadership.
BASIC QUALIFICATIONS- 3+ years of program or project management experience.
- 3+ years of working cross functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
The estimated salary range for this role is $95,000 - $140,000 per year, depending on location and experience.
Please note that Amazon offers a competitive compensation package that includes benefits such as comprehensive health insurance, 401(k) matching, and paid time off.
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