E-Commerce Program Manager
1 week ago
As a Principal Program Manager in Amazon's Retail Business Services (RBS) team, you will play a pivotal role in driving customer return prevention and enhancing the overall customer experience.
Job DescriptionThis is a unique opportunity to leverage your analytical and strategic skills to identify root causes of returns and develop innovative solutions to prevent negative customer experiences. You will work closely with cross-functional teams, including product, technology, and science teams, to design and implement effective return prevention strategies.
You will be responsible for:
- Mapping customer defects to system gaps and collaborating with relevant teams to eliminate defects
- Fostering accountability across business units and leading high-impact projects
- Crafting executive responses on customer issues and anecdotes
- Defining, owning, and driving large cross-functional programs involving multiple teams and stakeholders
The ideal candidate will have:
- Experience defining program requirements and using data and metrics to determine improvements
- A full-time MBA with over 15+ years of experience in managing projects that require interacting with customers/stakeholders
- Technical background preferred (B.Tech/B.E.)
- Hands-on experience in retail, e-commerce, and supply chain functions
The RBS return reduction team is an integral part of Amazon's online product lifecycle and buying operations. Our primary responsibility is to reduce returns that result in negative consumer experiences.
Salary RangeWe offer a competitive salary range of $180,000 - $250,000 per year, depending on experience.
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