Results-Oriented Program Manager for Customer Experience Enhancement
3 weeks ago
At Amazon, a global leader in e-commerce, we're committed to delivering exceptional customer experiences. As part of our Retail Business Services (RBS) team, we're seeking an experienced Program Manager to lead the expansion of our customer return reduction program through upstream defect elimination.
About the RoleThis is a unique opportunity to drive business growth and customer satisfaction by leveraging technology solutions and process improvements. You'll be responsible for forming and managing cross-functional project teams, adopting innovative solutions, and communicating effectively with stakeholders across multiple lines of business.
Key Responsibilities:- Drive key programs for customers through effective project management and stakeholder communication.
- Adopt technology solutions and process improvements to achieve business goals.
- Manage stakeholder communication on project milestones, process changes, escalations, and other critical issues.
As a Program Manager, you'll own the expansion of customer return reduction through upstream defect elimination across the globe, product groups, and customer types. You'll collaborate with various stakeholders to implement solutions, monitor results, and report back to leadership.
This role requires a strong background in program or project management, with experience working cross-functionally with tech and non-tech teams. You should be proficient in Excel (Pivot Tables, VLookUps), SQL, and have a proven track record of defining and implementing process improvement initiatives using data and metrics.
Estimated Salary Range: $125,000 - $170,000 per yearWe offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. Our inclusive culture empowers Amazonians to deliver exceptional results for our customers.
If you're a motivated professional looking to make a meaningful impact, apply today
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