Guest Relations Manager
5 hours ago
Job Title: Guest Relations Manager
About Us: Vianaar Homes is a leading provider of exceptional hospitality services, committed to delivering unforgettable experiences for our guests.
Role Overview: As a key member of our team, you will play a vital role in ensuring the highest standards of guest satisfaction and service quality.
Salary: The estimated annual salary for this position is $65,000-$85,000, depending on location and experience.
Key Responsibilities:
- Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.
- Inventory Management: Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.
- Supplier Coordination: Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.
- Property Upkeep: Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.
- Enforcing Upkeep Schedules: Ensuring all areas are regularly cleaned, maintained, and inspected.
- Managing Housekeeping Staff: Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.
- Quality Control Implementation: Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.
- Repairs and Maintenance: Carrying out necessary repairs and maintenance as required.
Requirements:
To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. A two-wheeler is mandatory for this position.
Benefits: Our comprehensive benefits package includes competitive salary, health insurance, retirement savings plan, and opportunities for professional growth and development.
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