Guest Relations Manager

5 hours ago


Delhi, Delhi, India Vianaar Homes Full time

Job Title: Guest Relations Manager


About Us: Vianaar Homes is a leading provider of exceptional hospitality services, committed to delivering unforgettable experiences for our guests.


Role Overview: As a key member of our team, you will play a vital role in ensuring the highest standards of guest satisfaction and service quality.


Salary: The estimated annual salary for this position is $65,000-$85,000, depending on location and experience.


Key Responsibilities:



  • Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.
  • Inventory Management: Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.
  • Supplier Coordination: Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.
  • Property Upkeep: Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.
  • Enforcing Upkeep Schedules: Ensuring all areas are regularly cleaned, maintained, and inspected.
  • Managing Housekeeping Staff: Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.
  • Quality Control Implementation: Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.
  • Repairs and Maintenance: Carrying out necessary repairs and maintenance as required.

Requirements:


To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. A two-wheeler is mandatory for this position.


Benefits: Our comprehensive benefits package includes competitive salary, health insurance, retirement savings plan, and opportunities for professional growth and development.



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