Hospitality Experience Manager

1 day ago


Delhi, Delhi, India Bright Hospitality Private Limited Full time
Company Overview

Bright Hospitality Private Limited is a premium hospitality services company operating multiple restaurants, cafes, and bars across North and East India.

Job Description

We are seeking an experienced Guest Relations Manager to join our team at Ikk Panjab Restaurant in Delhi. As a Guest Relations Manager, you will be responsible for ensuring exceptional guest experiences, managing the front-of-house operations, and maintaining high standards of customer service.

Key Responsibilities:
  • Assist with the efficient running of the department in line with corporate strategies and brand standards
  • Lead a dynamic team to enhance guest experience, curate special occasion memories, and handle guest complaints
  • Monitor VIP and regular client arrivals, and maintain high levels of guest satisfaction
Required Skills and Qualifications

To be successful in this role, you will need:

  • A diploma or degree in Hospitality Management or a related field
  • Minimum 2 years of experience as a Guest Relations Manager or Front Office Manager in a hotel or restaurant chain
  • Strong communication and interpersonal skills, with excellent English and Hindi language proficiency
  • A pleasing personality and exceptional guest handling skills
Benefits

We offer a competitive salary package, including:

  • An estimated annual salary of ₹5-6 lakhs, depending on experience
  • Meal allowances and uniforms
  • Yearly bonuses and incentive programs


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