Hospitality Operations Coordinator
2 days ago
HRS Hospitality & Retail Systems is a leading provider of innovative solutions for the hospitality industry.
Job Title: Hospitality Operations CoordinatorOverviewThis role involves coordinating support and implementation services for hotels, restaurants, spas, and fitness clubs across the region. The successful candidate will be responsible for handling customer cases, triaging inbound case loads, and reviewing existing owned and escalated cases.
Key Responsibilities:- Familiarize yourself with new product releases as they become available
- Liaise with subject matter experts on client requests for enhancements and development
- Work with the support and implementation teams to ensure service level requirements are exceeded
- Conduct user training and perform other duties as requested or deemed appropriate by management
To be successful in this role, you will require:
- Hospitality, business-related discipline(s), or equivalent experience
- Degree in the field of Information Technology
- At least 2-5 years hospitality industry experience and 1-3 years OPERA product exposure
- Knowledge of OPERA PMS is an advantage but not mandatory
- Able to evaluate and understand individual hotel business needs and business rules
- Ability to travel extensively across the Region and be away from home for extended periods of time
- Effective communication skills and ability to build rapport with team members and clients
- Strong organizational skills and analytical problem-solving skills
- Fluent in English both written and spoken
We estimate the salary for this role to be around $60,000 - $80,000 per annum, depending on location and experience.
What We Offer:We offer a competitive salary and benefits package, including opportunities for career growth and professional development.
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