Technical Support Specialist
5 days ago
Job Title:
Summary of Role:
- Deliver high-quality support for the Veeva CRM application, addressing technical issues and providing expert-level troubleshooting.
Responsibilities:
- Provide comprehensive technical assistance to users, leveraging knowledge of the Veeva CRM platform and its features.
- Audit systems regularly to ensure data integrity and security, identifying potential risks and implementing preventive measures.
- Collaborate with cross-functional teams to resolve complex problems and facilitate effective communication with stakeholders.
- Develop and maintain a deep understanding of the Veeva CRM application, staying up-to-date on new features and functionalities.
- Support end-users by addressing their concerns in a timely and efficient manner, ensuring customer satisfaction.
Requirements:
- Strong analytical skills and ability to troubleshoot complex technical issues, resolving problems efficiently.
- Excellent communication and interpersonal skills, facilitating effective collaboration and stakeholder management.
- Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
Key Skills:
- Problem-solving
- Communication
- Collaboration
- Time management
- Adaptability
- ITIL process
- Veeva CRM
Benefits:
As a key member of our support team, you will have opportunities to develop your skills, expand your expertise, and contribute to the success of our organization.
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