Technical Support Specialist

18 hours ago

Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

At our innovative EdTech SaaS company, we're on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology.

Our platform is used by thousands of educators, students, and administrators every day — and we're growing fast. As we scale, we're looking for a dedicated professional who's passionate about solving problems, advocating for users, and helping customers succeed.

  • Be the first point of contact for educators, school administrators, and tech coordinators seeking support
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and help improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users
Required Skills and Qualifications

We're looking for someone with:

  • 5–6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong troubleshooting skills and the ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Excellent written and verbal communication skills
  • Empathy, patience, and a true customer-first mindset
About Us

As an innovative EdTech SaaS company, we're committed to making a positive impact on the lives of educators, students, and administrators. Our goal is to create a seamless support experience that empowers our customers to achieve their goals. If you're passionate about delivering exceptional support and want to be part of a dynamic team, let's connect

How to Apply

If this role excites you, please apply with your resume and a brief introduction explaining why you'd be a great fit for this position.

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