Telecommunications Support Specialist

3 days ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 2,50,000 - ₹ 6,00,000
Job Title: Technical Assistance Specialist

We are seeking a skilled Technical Assistance Specialist to support our Voice NOC & Telecom services.

This role involves troubleshooting VoIP issues, managing voice/telecom networks, and collaborating with global vendors and carriers to ensure seamless operations. The successful candidate will provide end-to-end support for telecom services, manage complex network entities, and perform proactive monitoring on various telecom hardware. Strong analytical skills and excellent communication abilities are required to succeed in this position.

Key Responsibilities:

  • Provide support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free.
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits and conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features such as answering rules, music on hold, calling card services, etc.

Required Skills and Qualifications:

  • Strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice / CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.

About the Role:

This is a dynamic role that requires strong technical expertise and excellent communication skills. The ideal candidate will be able to work independently and collaboratively as part of a team to deliver high-quality results. We offer a competitive compensation package and opportunities for growth and development.

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