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Math Support Specialist
2 weeks ago
Bhanzu is a cutting-edge education company that aims to eradicate math phobia and encourage careers in math and STEM fields among learners worldwide.
We are seeking a highly skilled Math Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, resolving issues promptly, and building long-lasting relationships with our customers.
- Act as a single point of contact for customers and provide timely and accurate responses via phone, email, or chat.
- Proactively reach out to customers to build rapport and resolve their queries efficiently.
- Collaborate with cross-functional teams to identify customers' needs and propose suitable solutions.
- Follow up with customers to ensure their issues are resolved and maintain a deep knowledge of company products and services.
- Build and maintain long-lasting relationships with existing customers.
The ideal candidate will have a degree in management, marketing, communication, or a similar field, along with experience in customer service or a related role. Proficiency in Microsoft Office, CRM software, and ticketing systems is also required.
As a Math Support Specialist, you will possess excellent written, verbal, and interpersonal skills, with the ability to multi-task and display patience when handling tough cases. If you are a results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
