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On-Site Technical Specialist
2 weeks ago
Field Support Engineer Position:
We are seeking a skilled End User Support Specialist to provide technical assistance to our organization's users.
The role involves installing, configuring, and troubleshooting hardware, software, and network-related issues while minimizing disruptions to business operations.
The ideal candidate will possess strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
They should also have experience with Active Directory, Outlook/Exchange, and remote support tools.
A familiarity with IT service management (ITSM) systems and understanding of IT security, endpoint protection, and patching is required.
Responsibilities include providing on-site and remote support for desktops, laptops, printers, and peripherals.
Troubleshooting operating system and application-related issues (Windows, MS Office, email, etc.) and installing, configuring, and upgrading end-user hardware and software according to IT policies.
The candidate should be able to manage user accounts, access rights, and group policies in Active Directory and support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
They should also be able to coordinate with vendors for hardware repairs or replacements and log incidents and service requests accurately in the ITSM tool and follow through to resolution.
- Provide on-site and remote support for desktops, laptops, printers, and peripherals.
- Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
- Install, configure, and upgrade end-user hardware and software according to IT policies.
- Manage user accounts, access rights, and group policies in Active Directory.
- Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.
- Coordinate with vendors for hardware repairs or replacements.
- Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
