Technical Operations Specialist

3 days ago

Vizag, Andhra Pradesh, India beBeeFieldTechnician Full time ₹ 8,00,000 - ₹ 12,00,000
Service Supervisor

Job Opportunity:

We are seeking a skilled Service Supervisor to play a vital role in strengthening our service network. This is a field-based position that requires strong technical expertise, problem-solving skills, and excellent customer service.

About the Role:

The successful candidate will install, maintain, and repair products across various locations in India, ensuring compliance with safety standards and company protocols. They will also build strong relationships with customers, especially Indian Railways and key stakeholders.

Key Responsibilities:

  • Install and maintain products at customer sites.
  • Diagnose issues efficiently and resolve warranty complaints.
  • Provide on-site technical support and training to customers.
  • Coordinate with internal teams for escalations and quick resolutions.
  • Maintain accurate records of service activities.
  • Ensure compliance with safety standards and company protocols.
  • Build strong relationships with customers.

Desired Skills & Competencies:

  • Strong technical knowledge of mechanical or electrical systems.
  • Troubleshooting and repair expertise in industrial equipment.
  • Good problem-solving and decision-making abilities.
  • Willingness to travel extensively within the assigned region and across India.
  • Strong communication skills with a customer-first mindset.
  • Proactive, reliable, and committed to service excellence.

Qualifications:

  • Diploma / ITI in Mechanical or Electrical Engineering.
  • Freshers and experienced candidates welcome.
  • Prior experience in manufacturing, engineering, or railway industry preferred.
  • Knowledge of service documentation and complaint tracking an advantage.

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