
Customer Experience Advocate
2 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting expertise to our customers.
- Resolving technical issues and clarifying unexpected behaviors through precision communication across various channels.
- Diving deep into the ServiceNow platform, utilizing logs, dev tools, and expertise to find answers and resolve complex issues.
- Collaborating with global teams to continuously enhance product usability and performance.
- Sharing feedback that shapes future products, tools, and internal processes.
- 2+ years of experience with ServiceNow (Support, Implementation, or Development)
- Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
- Basic grasp of OOP principles & SQL
- Solid debugging chops – logs, root cause analysis, platform performance
- Excellent communication – both spoken and written
- Bachelor's degree in Computer Science or equivalent experience
- Onboarding & Training: Start with an immersive office-based onboarding
- Work Model: On-Site
- In-person Interviews: We believe in meaningful face time
- Flexibility: Be open to shifts – we're global, after all
- Growth: Work with top-tier engineers and product teams
- Culture: Empathy, curiosity, and collaboration are at our core
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