Hotel Operations Director

3 days ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

Hotel Operations Executive

Job Title: Hotel Operations Executive, 4 Star Business Hotel (80 Keys)

We are seeking an experienced and highly motivated Hotel Operations Executive to lead all aspects of hotel operations, ensuring exceptional guest experiences, and driving profitability for a 4-star business hotel with 80 keys located in New Delhi.

This is an excellent opportunity for an existing Rooms Division Manager/Operations Manager/Hospitality Professional from a reputed brand who is looking to take on a leadership role in independent profit center management.

The successful candidate will provide strategic leadership and direction to the hotel team, ensuring the achievement of financial goals, guest satisfaction, and employee engagement.

Key Responsibilities:

  • Develop and implement effective business strategies to maximize revenue, occupancy rates, and profitability of the hotel.
  • Oversee all operational departments, including front office, housekeeping, food and beverage, sales, and marketing, to ensure smooth and efficient operations.
  • Ensure high standards of guest service are maintained throughout the hotel, with a focus on personalized experiences and exceeding guest expectations.
  • Monitor guest feedback and reviews to identify areas for improvement and implement appropriate measures.
  • Build and maintain positive relationships with key clients, suppliers, and partners to drive business growth and enhance the hotel's reputation.
  • Implement and enforce standard operating procedures to maintain a safe, secure, and healthy environment for guests and employees.
  • Lead and develop a high-performing team, providing guidance, training, and motivation to achieve individual and departmental goals.
  • Prepare and present regular reports on hotel performance, financials, and other key metrics to senior management.

Requirements:

  • An IHM Graduate with minimum 15 years experience and at least 3-4 years as a Rooms Division Manager/Operations Manager/Hospitality Professional in a reputed brand, preferably in a business hotel setting.
  • Proven track record of successfully assisting the leadership in managing hotel operations, driving revenue, and achieving profitability targets.
  • Flair for enhancing Sales through personal efforts and building strong relationships with Corporates.
  • Strong business acumen and understanding of financial management principles.
  • Excellent leadership and communication skills with the ability to inspire and motivate a diverse team.
  • Exceptional guest service orientation and commitment to delivering a superior guest experience.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently and thrive in a fast-paced, dynamic environment.
  • Proficiency in hotel management software and Microsoft Office Suite.

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