Hotel Receptionist

2 weeks ago

Delhi, Delhi, India The Pamposh Full time

We are hiring at The Pamposh Hotel, New Delhi

Position: Hotel Front Desk Executive

* Responsibilities *

Operational Oversight: Supervise and coordinate the activities of various hotel departments, including front desk, housekeeping, food and beverage, maintenance, and others, to ensure smooth operations and efficient service delivery.

· Guest Service: Provide exceptional customer service, handle guest inquiries, requests, and complaints, and ensure prompt and effective resolution of any issues.

· Shift Management: Manage the daily shift operations, including scheduling assigning tasks, and ensuring adequate staffing levels to meet guest needs and operational requirements.

· Quality Control: Monitor the cleanliness, maintenance, and overall appearance of the hotel to maintain high standards and ensure a positive guest experience.

· Crisis Management: Act as a point of contact during emergency situations, demonstrating strong leadership skills and coordinating appropriate responses to ensure the safety and well-being of guests and staff.

· Staff Supervision: Provide guidance, support, and training to department heads and staff members, fostering a positive work environment and encouraging teamwork and professional development.

· Reporting: Prepare shift reports, including occupancy rates, guest feedback, incidents, and operational issues, and communicate them to the management team for review and action.

· Financial Accountability: Assist in monitoring expenses and controlling costs within your assigned areas of responsibility.

· Compliance: Ensure compliance with all hotel policies, procedures, and regulations, including health, safety, and security protocols.

· Collaborative Approach: Work closely with other departments and team members to foster effective communication, coordination, and cooperation.

* Required Skills and Qualifications *

· Bachelor's degree in hospitality management or a related field (preferred).

· Minimum of 3 years of experience in a front desk or management role within the hotel industry.

· Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.

· Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.

· Exceptional communication skills, both verbal and written.

· Detail-oriented with excellent organizational and time management skills.

· Knowledge of hotel operations and industry best practices.

· Familiarity with hotel management software and systems.

· Fluency in English (both written and spoken.

Interested candidate kindly share your updated resume on hrthepamposh@gmail.com or can contact directly on +91 99111 69979.

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