Front Desk Receptionist

2 days ago


Delhi, India Keiretsu Consultancy Full time

Position - Receptionist or Front desk executive

Experience - Atleast 1 year of Industry experience in Hospitality or Aviation.

Location - Sohna Road, Gurgaon.

Salary - Upto 25k inhand on 6 months contract basis.

Skills
- Good Communication, English is must.

Females and Immediate joiner.

1. Greeting and welcoming guests: Welcoming guests in a courteous and friendly manner as they arrive at the establishment. Providing information and assistance to inquiries promptly and professionally.

2. Check-in and check-out: Managing the check-in and check-out process efficiently, ensuring accurate documentation, and maintaining guest records. Managing room reservations and ensuring all guest requests and preferences are noted and fulfilled.

3. Providing information: Having thorough knowledge of the establishment's facilities, services, and local attractions. Providing accurate and detailed information to guests regarding the property and local area.

5. Managing guest requests and complaints: Handling guest requests promptly and effectively. Resolving guest complaints and concerns in a professional and diplomatic manner, ensuring guest satisfaction and maintaining a positive image for the establishment.

6. Cash handling and invoicing: Managing payment transactions accurately, including cash, credit cards, and other forms of payment. Generating invoices and issuing receipts as per company procedures.

7. Administrative support: Assisting with administrative tasks such as managing guest mail, packages, and faxes. Maintaining and organizing front desk supplies and equipment.

8. Collaborating with other departments: Maintaining effective communication and coordination with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.

9. Safety and security: Ensuring the safety and security of guests and the establishment by adhering to established procedures, monitoring access, and reporting any suspicious activities or incidents.

10. Constant improvement: Continuously seeking opportunities to enhance guest satisfaction and improve efficiency by suggesting process improvements, participating in training programs, and staying up to date with industry trends.

**Requirements**:

- Proven experience as a receptionist or in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong customer service skills, with a friendly and welcoming attitude.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Attention to detail and accuracy in handling guest information and transactions.
- Proficient in using computer software and other office equipment.
- Ability to remain calm and professional under pressure or in challenging situations.
- Knowledge of reservation systems and hotel operating procedures is a plus.
- High school diploma or equivalent qualification (some establishments may prefer a degree in hospitality or related field).

**Job Type**: Contractual / Temporary
Contract length: 6 months

**Salary**: Up to ₹25,000.00 per month

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8587833904



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