Genesys Developer and Technical Support Administrator

1 month ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
Job Role: Genesys Developer and Support Admin

About the Role:

We are seeking a highly skilled Genesys developer and technical support administrator to join our team. The ideal candidate will have hands-on experience with Genesys 8.5, including ECCS call routing development, SIP integration, and large-scale Genesys framework deployment.

Key Responsibilities:

* Design and implement IVR and speech solutions
* Troubleshoot complex Genesys issues
* Upgrade Genesys components
* Configure and test routing configurations
* Develop and maintain Genesys templates

Requirements:

* 6-10 years of experience in Genesys development and technical support
* In-depth understanding of Genesys SIP, media server, and ICON/Info Mart
* Strong experience with Genesys Administrator, GAX, and Pulse
* Ability to work in an Agile environment

What We Offer:

* Opportunity to work with a global leader in the technology arena
* Chance to grow and develop your skills with our team

How to Apply:

Interested candidates should share their CV with c.nayana@tcs.com with the subject "Genesys developer and Support Admin" for further discussion.

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