Genesys Developer and Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India Tata Consultancy Services Full time

Tata Consultancy Services (TCS) is a global leader in the technology arena, continuously feeding the fire of young techies like you. We are always looking for talented individuals to join our team.

The ideal candidate will have 6-10 years of experience in Genesys development and support administration. Key responsibilities include managing and supporting complex applications, working in an Agile environment, and collaborating with other teams to ensure smooth operations.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Our benefits package includes comprehensive health insurance, retirement plans, and opportunities for professional growth and development.

Key skills and qualifications:

  • ECCS Call routing developer with Genesys 8.5 and SIP experience
  • Hands-on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC
  • Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart

Good-to-have skills include knowledge of troubleshooting, Agile methodologies, and database management systems.

We are committed to providing a supportive work environment that fosters collaboration, innovation, and continuous learning. If you are passionate about Genesys development and technical support, we encourage you to apply for this exciting opportunity.



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