Highly Skilled Technical Support Agent

3 days ago


Hyderabad, Telangana, India Tata Consultancy Services Full time
About the Role
Tata Consultancy Services is a global leader in IT consulting and business solutions. We are currently seeking a highly skilled Technical Support Agent to join our team.

Salary Range
$70,000 - $90,000 per annum, depending on experience.

Job Description
As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat. Your primary focus will be on resolving technical issues related to desktop/OS, networking, and messaging.

Required Skills and Qualifications
- Excellent English language skills (voice and written)
- Basic infrastructure L1 experience (Windows, network, Office 365, MS Dynamics, Bomgar, Snow etc.)
- Willingness to work in 24/7 operations, including night shifts and weekends
- IT/Application Service Desk agent experience using Genesys/CISCO voice platforms
- ITIL V4 Foundation exposure
- QA experience in Service desk area and management reporting

Benefits
- Competitive salary range
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

Responsibilities
1. Provide voice and chat support to clients
2. Conduct technical troubleshooting mainly related to desktop/OS, networking, and messaging
3. Develop excellent customer handling and soft skills
4. Log incidents and service requests and manage their lifecycle
5. Maintain high levels of productivity and quality in a fast-paced environment

  • Hyderabad, Telangana, India Programming Full time

    Job OverviewWe are seeking a Highly Skilled Support Specialist to join our team at Programming in Hyderabad. This role is ideal for individuals with strong analytical skills, technical expertise, and a proactive approach to troubleshooting and resolving issues.The successful candidate will work closely with cross-functional teams to provide technical support...


  • Hyderabad, Telangana, India CorroHealth Full time

    Company Overview:CorroHealth is a leading healthcare technology company that provides innovative solutions to improve patient care. Our team of experts is dedicated to delivering exceptional service and support to our clients.Salary:$120,000 - $180,000 per year, depending on experienceJob Description:We are seeking a highly skilled IT Support Specialist to...


  • Hyderabad, Telangana, India Exxeella Education Group Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented Operations Coordinator to join our team at Exxeella Education Group in Hyderabad.About the RoleThis is a unique opportunity for a diligent and organized professional to support the application processing workflow, ensuring smooth review, timely coordination with various teams, and effective...


  • Hyderabad, Telangana, India Nisum Full time

    Job Description:We are seeking a highly skilled iOS Application Support Specialist to join our team at Nisum India. As an essential member of our support team, you will be responsible for providing top-notch technical assistance to our clients regarding iOS application-related issues.


  • Hyderabad, Telangana, India EMCUSO Full time

    EMCUSO is seeking a highly skilled Application Support Specialist to join our team in Hyderabad, India. As an experienced professional with 5+ years of expertise in application support, you will play a crucial role in ensuring the smooth operation of enterprise-level applications.Job OverviewWe are looking for a talented individual who can provide technical...


  • Hyderabad, Telangana, India Switchgear Manufacturing Company Full time

    Job DescriptionThe Switchgear Manufacturing Company is seeking a highly skilled technical sales specialist to serve as the technical liaison between our company and its customers. As a key member of our sales team, you will leverage your technical knowledge and sales expertise to meet customer needs.Key ResponsibilitiesCustomer Interaction & Requirement...


  • Hyderabad, Telangana, India EMCUSO Full time

    Job Title: Highly Skilled Enterprise Application Support SpecialistOverview:ECUSO is seeking a highly skilled Enterprise Application Support Specialist to join our team. This role will be responsible for providing technical support and ensuring the smooth operation of enterprise-level applications.Key Responsibilities:- Monitor, maintain, and support...


  • Hyderabad, Telangana, India Antz Full time

    At Antz, we are seeking a highly skilled and experienced ServiceNow Developer to join our team. This is an exciting opportunity for a proactive professional looking to make a significant impact.About the Role:We are looking for a skilled ServiceNow Engineer with experience on DevSecOps to design and implement scalable service catalogs and automate workflows...


  • Hyderabad, Telangana, India RealPage, Inc. Full time

    Job OverviewAs a Product Support Agent II at RealPage, Inc., you will be part of the largest centralized leasing and maintenance phone/email/chat support team in the US Multifamily and Senior housing industry. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job SummaryTata Consultancy Services is seeking a highly skilled Technical Support Specialist to join our team as a Service Desk Senior Agent. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to clients worldwide. About the RoleWe are looking for an experienced IT...


  • Hyderabad, Telangana, India Epam Full time

    About the RoleWe are seeking a highly skilled DevOps Engineer to join our team at EPAM. In this role, you will have the opportunity to work on technical challenges that impact across geographies and collaborate with teams worldwide.Job DescriptionAs a Senior Systems Engineer, you will propose, prototype, design, and implement various core components of the...


  • Hyderabad, Telangana, India Thinkhat Full time

    **Company Overview:**Thinkhat is a pioneering venture studio based in Hyderabad, revolutionizing the healthcare and life sciences ecosystem through innovative machine learning and artificial intelligence applications.The company focuses on driving impactful solutions by combining strategic investment with hands-on startup creation to transform precision...


  • Hyderabad, Telangana, India Tech Mahindra Full time

    About the RoleAs a highly skilled integration specialist at Tech Mahindra, you will be responsible for building and implementing complex integrations using Workato. This role requires strong technical expertise in automation, data processing, and integration with enterprise systems.Key Responsibilities:BUILDING COMPLEX RECIPES IN WORKATO INVOLVING RUBY,...


  • Hyderabad, Telangana, India Exxeella Education Group Full time

    We are seeking a diligent and detail-oriented professional to manage and support our application processing workflow. This role is essential for ensuring smooth review, timely coordination with various teams, and effective communication with applicants.**Key Responsibilities:**Application Management: Review and process student applications, ensuring...


  • Hyderabad, Telangana, India Blue Yonder Full time

    Job DescriptionWe are seeking a highly skilled Sr. Software Engineer to join our team at Blue Yonder.OverviewThis role is responsible for designing, developing, and managing automated unit and acceptance tests across multiple sub-modules within our applications.The ideal candidate will have 5-8 years of experience designing and developing software...


  • Hyderabad, Telangana, India RADIANT DIGITAL SOLUTIONS PRIVATE LIMITED Full time

    We are seeking a talented professional to fill the role of Highly Skilled Solutions Consultant at RADIANT DIGITAL SOLUTIONS PRIVATE LIMITED. This position offers a competitive salary of ₹2,300,000 - ₹4,500,000 per annum.Job Description:In this role, you will be responsible for providing technical leadership and guidance to project team members, actively...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    We are looking for a highly skilled MS SQL DBA to join our team at Tata Consultancy Services. The successful candidate will have experience working with various MS SQL Database versions, including 2016, 2017, 2019, and 2022.The ideal candidate will have expertise in applying SQL Server service packs and database upgrades on same servers and new servers. They...


  • Hyderabad, Telangana, India TravelOperations Full time

    About the RoleWe are seeking a highly skilled Integration Specialist to join our team at TravelOperations. As an integral part of our organization, you will play a key role in designing and developing innovative integration solutions that support our growth and success.


  • Hyderabad, Telangana, India Endowus Full time

    About EndowusWe are Asia's leading fee-only wealth platform, headquartered in Singapore. Our mission is to help people invest better so they can live easier today and better tomorrow.Job DescriptionThis role involves technical leadership and design of our core data platform, ensuring high levels of technical quality, reliability, and delivery efficiency. You...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time

    We are seeking a Highly Skilled Oracle Applications Developer to join our team at ADCI HYD 13 SEZ - H84.About the JobThis role is part of Amazon's Finance Technology (FinTech) organization, which enables the company's explosive growth. FinTech is responsible for operating Oracle ERP and custom software platforms that are among the largest in the world by...