
Insurance Team Leader
4 days ago
Senior Insurance Manager Role
The ideal candidate will have a proven track record of leading high-performing teams and driving business growth in the insurance industry. They will be responsible for managing a team of professionals, setting performance targets, monitoring KPIs, and analyzing metrics to improve service delivery.
Main Responsibilities:
- Lead and manage a team of insurance professionals to achieve set performance targets and service level agreements.
- Set, monitor, and analyze team KPIs, including performance metrics and turnaround times.
- Develop and implement strategies to meet customer retention goals and improve client satisfaction.
- Maintain excellent customer service standards and foster strong client relationships.
Key Skills and Qualifications:
- 5-7 years of relevant experience in the insurance industry, preferably in team leadership or managerial roles.
- Strong leadership and people management skills with a proven track record of managing high-performing teams.
- Experience in performance monitoring, goal setting, and achieving business targets.
- Excellent customer service orientation and client relationship management skills.
- Sound understanding of insurance products, regulations, and medical underwriting processes.
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