Insurance Team Lead

7 days ago

Delhi, Delhi, India beBeeInsurance Full time ₹ 20,00,000 - ₹ 25,00,000
Job Summary

A dynamic and reputable insurance company is seeking a seasoned Team Lead to drive business growth and deliver exceptional customer service. As a key member of the organization, you will be responsible for leading a team of insurance professionals and contributing to the success of our clients.



Main Responsibilities
  • Lead and manage a team of insurance professionals to achieve set performance targets and service level agreements.
  • Set, monitor, and analyze team KPIs, including performance metrics and turnaround times.
  • Provide ongoing training, coaching, and development opportunities to enhance team skills and productivity.
  • Develop and implement strategies to meet customer retention goals and improve client satisfaction.
  • Maintain excellent customer service standards and foster strong client relationships.
  • Collaborate with corporate teams and insurance units to streamline processes and improve service delivery.
  • Liaise with insurance partners to optimize products and services offered to clients.
  • Ensure compliance with insurance regulations and internal policies.


Requirements
  • 5-7 years of relevant experience in the insurance industry, preferably in team leadership or managerial roles.
  • Strong leadership and people management skills with a proven track record of managing high-performing teams.
  • Experience in performance monitoring, goal setting, and achieving business targets.
  • Ability to design and deliver effective training and development programs.
  • Excellent customer service orientation and client relationship management skills.
  • Sound understanding of insurance products, regulations, and medical underwriting processes.
  • Strong communication, interpersonal, and collaboration skills.
  • Proficiency in strategic planning and business development.


About Us

We are a dynamic and reputable insurance company dedicated to delivering exceptional customer service and driving business growth. We offer a challenging and rewarding work environment that fosters professional growth and development.

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