Transformation Leader – Insurance Operations

1 day ago

Delhi, Delhi, India beBeeInnovative Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Description

We are seeking an exceptional professional to serve as a Senior Vice President – Strategic BPO Partnerships & Modernization, GRS. This role is pivotal in driving modernization across Liberty's global insurance operations, especially within the commercial, specialty, and global risk segments.

The ideal candidate will possess deep domain expertise in the insurance industry, including a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes.

Key responsibilities include:

  • Designing and executing a multi-year BPO modernization strategy tailored to insurance, spanning commercial, specialty, and reinsurance domains within Liberty GRS.
  • Partnering with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas.
  • Developing future-ready delivery models that optimize cost, risk, agility, and customer experience in the insurance value chain.
  • Leading business cases and investment plans grounded in insurance-specific KPIs such as combined ratio impact, claims cycle time, and regulatory compliance.

Required Skills and Qualifications

  • 20+ years of experience, with at least 10+ years in the insurance industry (commercial lines, specialty, global risk, or reinsurance preferred).
  • Deep expertise in insurance operations, including policy lifecycle, underwriting, claims, and regulatory frameworks in global markets.
  • Demonstrated success in managing large-scale BPO/vendor ecosystems supporting insurance operations, with responsibility for cost, quality, innovation, and transformation.
  • Proven ability to drive enterprise-wide modernization through global third-party partnerships, including automation, GenAI, and platform-led operating models.
  • Executive gravitas and experience influencing C-level insurance stakeholders, regional CEOs, and enterprise boards in global organizations.

Benefits

This is an exceptional opportunity for a seasoned professional to make a meaningful impact on the insurance industry. The successful candidate will have the chance to work with a talented team, drive innovation, and contribute to the growth and success of our organization.

Others

The ideal candidate will be a strategic thinker, a collaborative leader, and a results-driven professional. They will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, partners, and clients.

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