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Global Insurance Transformation Leader
3 weeks ago
The Senior Vice President – Strategic BPO Partnerships & Modernization will serve as a global enterprise leader responsible for shaping, leading, and modernizing the third-party BPO ecosystem strategy.
This role is pivotal in driving modernization across Liberty's global insurance operations by unlocking enterprise-wide value through vendor partnerships, digital capabilities, and intelligent operations.
The leader will work across global business units to drive integrated modernization. The position requires deep domain expertise in the insurance industry, including a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes.
- Design and execute a multi-year BPO modernization strategy tailored to insurance spanning commercial, specialty, and reinsurance domains within Liberty GRS.
- Partner with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas.
This position demands strong executive presence, deep insurance process knowledge, and experience working with both traditional and emerging delivery models in regulated industries.
Responsibilities
- Insurance-Aligned Global BPO Strategy & Modernization Integration:
- Develop future-ready delivery models that optimize cost, risk, agility, and customer experience in the insurance value chain.
- Lead business cases and investment plans grounded in insurance-specific KPIs such as combined ratio impact, claims cycle time, and regulatory compliance.
- Domain-Led Innovation through Strategic Partnerships:
- Embed insurance domain accelerators, such as GenAI-powered claims triaging, policy analytics, and AI-driven underwriting support, within vendor ecosystems.
- Executive Engagement Across Insurance Value Chain:
- Collaborate directly with regional COOs and Global Leaders across Liberty's insurance businesses to co-develop modernization roadmaps.
Ideal Experience and Qualifications
- 20+ years of experience, with at least 10+ years in the insurance industry (commercial lines, specialty, global risk, or reinsurance preferred), and a proven track record of leading modernization and operations strategy in BFSI environments.
- Deep expertise in insurance operations, including policy lifecycle, underwriting, claims, and regulatory frameworks in global markets.
Leadership Competencies
- Strategic & Commercial Acumen – with a deep understanding of the insurance business model.
- Insurance Modernization & Innovation – track record of evolving legacy systems and operations into future-ready digital ecosystems.
