
Visionary Leader in Insurance Modernization
4 days ago
We are seeking a visionary leader to drive innovation and modernization across our global insurance operations.
Job DescriptionThe Senior Vice President of Strategic BPO Partnerships will play a pivotal role in shaping and leading our third-party BPO ecosystem strategy. This executive will be responsible for driving modernization across our global insurance operations, focusing on unlocking enterprise-wide value through vendor partnerships, digital capabilities, and intelligent operations.
This role requires deep domain expertise in the insurance industry, including a nuanced understanding of underwriting, claims, policy servicing, finance, and regulatory landscapes. The successful candidate will work across global business units, navigating regional CEO agendas, global capability centers, and matrixed functional teams to drive integrated modernization.
- Insurance-Aligned Global BPO Strategy & Modernization Integration:
- Design and execute a multi-year BPO modernization strategy tailored to insurance, spanning commercial, specialty, and reinsurance domains.
- Partner with global and regional business heads to align modernization efforts with underwriting, claims, operations, and finance transformation agendas.
- Develop future-ready delivery models that optimize cost, risk, agility, and customer experience in the insurance value chain.
- Partner Capability & Insurance-Relevant Performance Management:
- Conduct partner capability reviews with a focus on insurance operating maturity, regulatory awareness, data privacy, and licensing requirements.
- Deploy insurance-aligned, outcome-based performance metrics, including service levels tied to loss adjustment expenses, renewals, and operational ratios.
- Domain-Led Innovation through Strategic Partnerships:
- Embed insurance domain accelerators, such as GenAI-powered claims triaging, policy analytics, and AI-driven underwriting support, within vendor ecosystems.
- Champion modern platform solutions across the policy lifecycle, integrating with core systems like Guidewire, Duck Creek, and other PAS platforms.
- Executive Engagement Across Insurance Value Chain:
- Collaborate directly with regional COOs and Global Leaders across our insurance businesses to co-develop modernization roadmaps.
- Act as a strategic partner to senior insurance stakeholders, translating operational opportunities into transformation initiatives with measurable P&L and customer outcomes.
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