Technical Network Expert

5 days ago

Bengaluru, Karnataka, India beBeeNetwork Full time US$ 90,000 - US$ 1,20,000
Job Description

We are seeking a skilled Technical Support Engineer to join our team.

  • Provide technical support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
  • Lead and drive troubleshooting on customer reported issues on Juniper SDN, Virtualization products and solutions.
  • Isolate product issues at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies that are present in the customer's network profile; including their network topology, features, configurations, and service history that results in faster resolution.
  • Participate in tasks such as new product development projects, knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialization.
  • This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.
Required Skills and Qualifications

We are looking for individuals with excellent customer handling and communication skills, good understanding of TCP/IP and networking fundamentals, and experience/exposure in troubleshooting IP networks.

  • Excellent customer handling and communication (verbal and written) skills
  • Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
  • Experience in understanding and debugging SDN, SD-WAN environments
  • Experience with networking routing protocols like OSPF, BGP, etc.
  • Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
  • Good understanding of networking virtualization (Container Networking, OpenStack Networking)
  • Sound knowledge of Linux/Unix architectures and debugging.
  • Scripting languages like Python, Shell.
  • Good knowledge of Data Representation types (XML, JSON, YAML)
Benefits

The successful candidate will have the opportunity to work on exciting projects, gain expertise in multiple areas, and contribute to the growth of the organization.

Others

We offer a competitive salary package and opportunities for professional growth and development.

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