Technical Operations Specialist

5 days ago

Hyderabad Secunderabad Telangana, India beBeeReliability Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Reliability Operations Engineer

The Senior Reliability Operations Engineer plays a crucial role in ensuring the continuous, reliable, and secure operation of our SaaS products. This engineer is responsible for proactive monitoring, incident response, and collaboration with teams across the organization to maintain optimal service levels.

This role involves:

  • 24x7 Monitoring and Support: Oversee the health, performance, and availability of cloud-based SaaS infrastructure and applications using monitoring tools like Prometheus and Grafana.
  • Incident Management: Act as the first responder in a 24x7 rotation, managing and mitigating service disruptions following standard incident procedures.
  • Deployments and Change Management: Manage the deployment lifecycle of applications and engage with SMEs to resolve deployment process issues or challenges.
  • Troubleshooting and Resolution: Use diagnostic tools and scripts to resolve common issues in real-time and collaborate with cross-functional teams to analyze and address root causes.

Responsibilities:

  1. Define and Refine Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) to ensure consistent service reliability.
  2. Collaborate with Cross-Functional Teams to improve incident response and resolution efficiency.
  3. Develop and Maintain Runbooks to ensure consistency in troubleshooting and resolving incidents.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2-4 years of experience in reliability operations or related 24x7 support roles within SaaS or cloud environments.
  • Proficiency in monitoring and alerting tools, such as Prometheus, Grafana, Datadog, or Splunk.
  • Strong verbal and written communication skills to document and relay incident information effectively.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.

Shift Information:

  • 24x7 Rotational Shifts: This role requires availability to work rotating shifts, including nights, weekends, and holidays, to ensure 24x7 support coverage.

Role Category: Technical Support - Non Voice

Education:

  • UG: Any Graduate
  • PG: Any Postgraduate

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