Guest Services Coordinator

2 days ago

Coimbatore, Tamil Nadu, India beBeeHospitality Full time ₹ 5,00,000 - ₹ 7,50,000

Hostel Operations Manager

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The Hostel Operations Manager is the first point of contact for students, faculty, and guests. They oversee hostel operations, handle guest relations, address student accommodation concerns, and coordinate with internal teams to ensure smooth functioning.

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  • Manage hostel operations, including inquiries, information provision, and visitor guidance.">
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.">
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.">
  • Act as a liaison between students and administration for hostel-related queries.">
  • Address student complaints related to facilities and services.">
  • Coordinate with student welfare/administration teams for resolution of issues.">
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Responsibilities include managing bookings, check-in, and check-out process for visiting faculty and institute guests, ensuring rooms are well-prepared, clean, and meet hospitality standards, and addressing any accommodation-related issues promptly.

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Additionally, they monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities, coordinate with housekeeping, maintenance, and security teams, report property-related issues, and maintain records of complaints, repairs, and service requests.

">Administrative Support:">
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  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.">
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.">
  • Support institute events by coordinating guest arrivals and accommodation.">
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Key Requirements:

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  • Graduate in Hospitality, Administration, or related field.">
  • 2–4 years of experience in front desk, guest relations, or facility management (preferably in an educational institute or hospitality sector).">
  • Experience in handling student accommodation/hostel management will be an added advantage.">

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