Vacation Rental Guest Experience Specialist

5 days ago

Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
Guest Experience Coordinator

We are seeking a skilled Guest Experience professional to support our short-term vacation rental operations.

This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you.

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation coordinators, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.
Key Competencies:
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
Qualifications:

Skills:

  • Excellent communication skills. An American accent is a significant plus.
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).

Abilities:

  • Ability to effectively communicate, both orally and in writing.
  • Ability to learn and adapt to new software and tools.

Experience:

  • Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
  • Experience working with sales or reservations teams is a bonus.

Additional Details:

  • Work Location: Remote (India).
  • Shift: Night shift (US timings).

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