
Lead Guest Service Specialist
3 days ago
Job Opportunity: Lead Guest Service Specialist
We are seeking a highly skilled and professional Lead Guest Service Specialist to join our team. As a key member of our airport operations, you will play a vital role in ensuring the smooth flow of guests through our facilities.
Job Description:
The Lead Guest Service Specialist is responsible for coordinating all arrival and departure activities for VVIPs, VIPs, and CIPs, providing an exceptional travel experience. This includes ensuring seamless movement and logistics, transportation arrangements, and security protocols.
You will oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems. Your primary goal is to provide expert advice on airport services, including transportation and customs procedures, while actively participating in initiatives aimed at improving service delivery and guest relations.
Key Responsibilities:
- Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs, ensuring they have an outstanding travel experience.
- Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
- Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
- Provide expert advice on airport services, including transportation and customs procedures.
- Actively participate in initiatives aimed at improving service delivery and guest relations.
Qualifications and Experience:
To be successful in this role, you will need a Bachelor's degree in Hospitality Management, Tourism, or a related field, and a minimum of 2-5 years of experience in the hospitality/public relations/luxury service industry.
Benefits:
This position offers a competitive salary and benefits package, as well as opportunities for career growth and development.
About Us:
We are a world-class airport operator dedicated to providing exceptional service to our guests. Our vision is to create a seamless travel experience that exceeds our guests' expectations.
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