Expert in Recovering Overdue Credits

7 days ago

Jamnagar, Gujarat, India beBeeCreditRecovery Full time ₹ 8,64,000 - ₹ 12,12,000

Job Title:

Credit Recovery Expert

We are seeking a skilled Credit Recovery Expert to drive recoveries on overdue loans with a focus on Personal Loans and Business Loans. The successful candidate will engage with customers via calls, negotiate settlements, and ensure account closures while adhering to regulatory and organizational guidelines.

Key Responsibilities:

  • Contact delinquent customers to follow up on overdue payments.
  • Manage loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.
  • Ensure RBI and internal compliance standards are met in customer communication and data handling.

Requirements:

  • 1-3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is mandatory.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English, with knowledge of additional regional languages a plus.
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Competencies:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

About Us:

Our mission is to make financial literacy and credit access simple, actionable, and inclusive for underserved individuals.

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