Senior Debt Recovery Specialist

17 hours ago

Jamnagar, Gujarat, India beBeeDebt Full time ₹ 8,00,000 - ₹ 10,00,000
Senior Debt Recovery Specialist

The role of a Senior Debt Recovery Specialist involves overseeing high-value and complex accounts to ensure timely collection of outstanding dues. This position requires a combination of strong negotiation skills and analytical approach to identify at-risk accounts early.

This specialist will manage their own portfolio while mentoring junior colleagues, helping to improve overall recovery performance and credit discipline. They will work closely with the credit team to review payment history and account behavior, identifying early warning signs of potential defaults.

  1. Collections Management:
  • Handle a portfolio of priority accounts with overdue balances, ensuring maximum recovery.
  • Directly engage with clients to negotiate payment terms, settlements, or repayment plans.
  • Conduct thorough follow-ups via calls, emails, and written correspondence.
  1. Credit Risk Monitoring:
  • Review payment history and account behavior to identify early warning signs of potential defaults.
  • Provide feedback to the credit team on customers showing increased risk.
  • Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
  1. Evaluation and Resolution:
  • Manage complex cases involving disputes, bounced payments, or high-risk clients.
  • Work closely with the legal team on accounts requiring formal recovery actions or notices.
  1. Mentorship and Support:
  • Support junior colleagues by providing guidance on collection strategies, risk flags, and client engagement techniques.
  • Assist in training new hires on processes, systems, and effective collection methods.
  1. Reporting and Documentation:
  • Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
  • Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for senior management.
Requirements:
  • Bachelor's degree in a related field or relevant certification.
  • At least 3 years of experience in collections, receivables management, or credit control.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Able to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.
Skills and Competencies:
  • Strong interpersonal and communication skills.
  • Persistence and resilience in high-pressure situations.
  • Analytical mindset with the ability to identify risk patterns.
  • Attention to detail and accuracy in documentation.
  • Customer-focused approach while maintaining firmness on payment commitments.

Skillset: Collections, Receivables Management, Credit Control, Negotiation, Analytical Skills, Conflict Resolution, Time Management, Microsoft Excel, Collections/Accounting Software

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