Customer Support Associate

3 days ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 2,24,000 - ₹ 28,00,000

Join a dynamic team and take on the role of Customer Support Associate. This exciting opportunity allows you to work closely with candidates, ensuring their experience is exceptional from start to finish.

This blend of customer support and candidate outreach focuses on resolving issues and enhancing the overall candidate experience. As a key player in our success, you will be responsible for addressing inquiries and resolving issues via email or chat. You will also review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.

In addition, you will educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements. Documenting candidate interactions and feedback to identify trends and areas for improvement in the candidate experience is another crucial aspect of this role. Furthermore, you will collaborate with cross-functional teams to address candidate needs and enhance the overall experience. Creating and maintaining support documentation to streamline common and recurring questions will also be an important task. Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues. Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

This position requires strong written and verbal communication skills, basic understanding of customer support and/or candidate management, ability to work independently and as part of a team, and strong organizational skills and attention to detail.

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

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