Auto Parts Customer Support Specialist

15 hours ago


Gulbarga, Karnataka, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 50,00,000

Job Title: Automotive Parts Customer Service Associate

Job Description:

  • Key Responsibilities:
    • Manage customer interactions through a shared mailbox and provide timely support across multiple channels.
    • Ensure customer satisfaction by addressing complaints and inquiries promptly, maintaining records of customer interactions and comments.
    • Collaborate with the sales team to process returns and related requests, while identifying and assessing customers' needs to achieve satisfaction.
    • Develop and document knowledge into useful content, continually enhancing product and service knowledge to meet customer needs.
    • Participate in training and development programs to enhance customer service skills and maintain industry certifications.
  • Requirements and Skills:
    • Demonstrated experience in customer-facing roles with strong analytical and problem-solving abilities.
    • Automotive repair, parts, and component knowledge is essential for this position, along with proficiency in English and digital literacy.
    • A strong teamwork approach is required for collaboration with internal departments and external partners, along with adaptability to varying work schedules and environments.
    • Maintain a positive demeanor with customers, adhering to company policies and procedures while working independently or as part of a remote team.


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