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Senior Customer Support Specialist
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- Verify addresses through confirmation calls for COD/prepaid orders.
- Manage end-to-end customer support across phone, WhatsApp, email, and social media channels.
- Handle returns and exchanges with empathy and efficiency.
- Collect customer insights and feedback to improve products, packaging, and brand experience.
- Maintain accurate records of interactions and follow up with customers until resolution.
- Collaborate with operations and marketing teams for smooth order fulfillment and a delightful customer journey.
- 1–2 years of customer support experience (D2C/e-commerce preferred).
- Excellent written and verbal communication skills in English and Hindi.
- Strong problem-solving skills and ability to handle challenging situations.
- Highly active, energetic, and empathetic with a customer-centric mindset.
- Comfortable working with phone support, WhatsApp Business, email, and CRM tools.
