Customer Support Specialist

6 days ago

Gulbarga, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Specialist

We are looking for a skilled professional to provide remote technical assistance related to Aspect products.

About the Role:

  • Diagnose, troubleshoot, and resolve complex computer system and software issues.
  • Respond to situations where end-users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

  • Excellent customer service and teamwork skills.
  • Gain knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Provide effective and consistent communication to management, peers, and account team in support of customers.
  • Working knowledge of main Aspect products and strategy.

Ideal Experience:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills.
  • Ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Why Join Us?

  • Work on impactful and challenging projects that make a difference.
  • Be part of a collaborative and inclusive culture.
  • Enjoy competitive compensation and benefits.
  • Access professional development and growth opportunities.
  • Join a team passionate about innovation and excellence.

Benefits include:

  • Comprehensive health insurance.
  • Retirement savings plan.
  • Ongoing training and education.
  • Opportunities for advancement.

This is an exciting opportunity to join a dynamic team and contribute to our mission of providing exceptional customer support.

Please submit your application to join our team today

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