Technical Support Associate
3 days ago
We seek a results-driven and customer-centric individual to join our global technical support team. The role entails providing expert assistance to clients worldwide, leveraging exceptional communication and problem-solving skills.
The ideal candidate will possess strong analytical abilities, excellent time management, and the capacity to work effectively under pressure. Proficiency in computer hardware and software, operating systems (Windows and Mac), and mobile OS (Android and iOS) is required. Knowledge of networking fundamentals is also necessary.
- Provide top-notch technical support over the phone to customers globally.
- Handle basic technical queries related to telecom, VoIP, networking, and communications.
- Bachelor's degree or higher in a relevant field.
- Freshers or those with experience in BPO and service industries are preferred.
- Exceptional verbal and written English communication skills.
- Proficient in MS Office, email, and CRM tools.
- Ability to multitask efficiently and manage pressure.
- Customer-focused attitude with a proactive approach to solving problems.
- Intermediate-level knowledge of computer hardware and software.
- Operating Systems: intermediate knowledge of Windows and Mac, Mobile OS Android and iOS.
- Networking: intermediate knowledge of networking fundamentals.
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