Technical Support Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeHelpDesk Full time ₹ 12,00,000 - ₹ 14,00,000

IT Specialist Position Overview

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  • Seeking a seasoned IT professional with expertise in Windows and Mac platforms, troubleshooting and resolving hardware, software, and network configuration issues.
  • Responsibilities include providing technical support via remote tools, ensuring timely resolution of client issues while maintaining quality and efficiency.
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Key Job Responsibilities:

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  • Ticket Management & Documentation:
    • Efficiently manage and update support tickets in the ticketing system.
    • Develop comprehensive documentation for all troubleshooting steps and resolutions.
  • System Configuration & Maintenance:
    • Configure and maintain devices and applications.
    • Perform regular system and application updates, patch management, and preventive maintenance.
  • Collaboration & Client Interaction:
    • Collaborate with teams to escalate and resolve critical incidents.
    • Provide clear and effective communication to end-users during troubleshooting and resolution.
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Required Skills & Qualifications:

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  • Minimum 3-5 years of experience in Helpdesk L2 Support.
  • Strong experience in troubleshooting and maintaining Windows, Mac OS environments.
  • Advanced skills in configuring and troubleshooting Office 365 applications.
  • Proficient in troubleshooting remote support tools.
  • Solid L1 to L2 support skills, including device troubleshooting and software installation.
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About This Role:

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  • We are seeking an experienced and detail-oriented IT professional to join our dynamic team.
  • The ideal candidate will possess excellent technical skills and the ability to communicate effectively with clients.
  • This role offers opportunities for growth and development in a fast-paced and collaborative environment.

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