Technical Support Specialist

17 hours ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

We're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a critical role in providing exceptional customer service and technical expertise to our clients.

About the Role:

In this exciting position, you will be responsible for resolving complex technical issues, collaborating with internal teams, and communicating effectively with clients. You will also have the opportunity to work closely with our Implementation team to ensure seamless onboarding and issue resolution.

Responsibilities:
  • Act as the escalation point for technical issues requiring further investigation beyond initial support
  • Collaborate with different teams to achieve shared goals and maintain a positive, empathetic, and professional attitude while communicating and coordinating with colleagues as necessary
  • Meditate meetings with clients and third-party vendors using strong written and verbal communication skills to translate ideas and questions between end-users and engineers
Requirements:
  • Strong written and verbal communication skills with the ability to translate ideas and questions between end-users and engineers
  • Strong SQL or database skills
  • Excellent documentation, troubleshooting, and analytical skills
  • Experience working with JIRA, Salesforce, or any other enterprise CRM tool
  • Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution
  • Strong knowledge of web standards
  • Good understanding of APIs
  • Ability to read and write scripts
  • Solid communication, listening, and English writing skills
  • Ability to problem solve and resolve issues independently and quickly
  • Detail orientation and analytical mindset
  • Team contribution skills and a desire to teach others
What We Offer:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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