Administrative Liaison Manager

1 day ago


Tiruchi, Tamil Nadu, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Front Office Executive Position

We are seeking an experienced Front Office Executive to join our team in Hiranandani Gardens, Powai, Mumbai. This is a unique opportunity to work in a 5-star hotel level serviced apartment with modern and upscale home-like set-ups.

The ideal candidate will have previous experience working as a front desk executive or similar role in 4/5 star hotels, with involvement in various functions at core level. They should be able to provide exceptional customer service and administrative support at the front desk, while maintaining and improving policies, systems, and processes for various functions.

Key Responsibilities:

  • Manage day-to-day operations: handle front desk duties, check-ins/check-outs, billing, answer phone calls, emails, and respond to inquiries.
  • Ensure front desk functions run smoothly, identify any lapses, and rectify them in real-time.
  • Administer front office functions on a daily basis, implementing continuous review and improvement (kaizen).
  • Fulfill duty requirements as needed in case of absence or peak workload.
  • Maintain accurate records of billing, recovery, and payments, working closely with the accounts team.
  • Monitor and oversee all guest services on a daily basis.
  • Identify critical guests, VIP arrivals, meet and greet, and attend to guests as necessary.
  • Respond to day-to-day inquiries for short-term/long-term stays.
  • Exhibit excellent verbal and written communication skills, with the ability to write professional emails, draft documents, presentations, etc.
  • Demonstrate hospitality attitude and aptitude, customer-centric, effective in communication.
  • Display thorough organization and supervisory skills.
  • Be a natural team player with patience, negotiation skills, and dispute/grievance resolution abilities.

Requirements:

  • Graduate/Post Graduate preferably in hotel management.
  • A minimum of 3-4 years of experience in a similar role in 4/5 star hotels.

We offer a competitive salary, food provided, health insurance, and a provident fund. If you are a motivated and experienced individual looking for a new challenge, please apply.


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