Senior Customer Engagement Manager

2 weeks ago

Nellore, Andhra Pradesh, India beBeeCustomerRelationship Full time ₹ 15,00,000 - ₹ 17,50,000
CRM Strategist Job Description

Job Summary:

Ambitious CRM strategist to develop and execute customer engagement strategies, leveraging industry insights and business acumen. Collaborate with cross-functional teams to drive growth and retention.

Key Responsibilities:

  • Develop comprehensive customer engagement strategies aligned with business objectives, focusing on retention, growth, and optimization.
  • Lead a team of skilled professionals, providing mentorship, coaching, and opportunities for professional development.
  • Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a seamless customer experience.
  • Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
  • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
  • Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.

Required Skills and Qualifications:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Strategic thinking and project management skills to develop and implement effective CRM strategies aligned with business goals.

Benefits:

  • Opportunity to work with a cutting-edge CRM system.
  • Chance to develop and lead a team of skilled professionals.
  • Competitive salary and benefits package.

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