Senior Mortgage Loan Closure Manager

2 weeks ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

As a Team Lead in our Closing Department, you will play a critical role in guiding our team of closers to achieve daily, weekly and monthly production goals.

You will be responsible for coaching team members to instill awareness of their goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success.

Additionally, you will serve as a communication liaison to ensure that changes are effectively communicated to your team members and as an escalation path for member satisfaction and/or scope clarification or changes.

  • Provide leadership to a team consisting of 8-15 residential mortgage closers
  • Ensure all loans are worked appropriately, within required regulatory and SLA timeframes and documented properly
  • Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed
  • Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements
  • Organize and monitor workflow to ensure production and quality expectations are met
  • Pipeline Monitoring to ensure SLA metrics are met each day, loans are closed and funded on time, Closing Disclosures (CDs) are accurate and within compliance, wires are requested, and funding documents are complete and accurate
  • Maintain current knowledge of scope requirements and processes and promptly communicate changes to the team
  • Assist in resolving closing issues or customer escalations as they arise with priority and a sense of urgency

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