Career Opportunity: Customer Service Representative
4 days ago
HCLTech is conducting a Walk-In Drive for Fresher's in the Customer Service Representative Role.
About HCLTech: A leading technology company with a global presence, committed to delivering innovative solutions that drive business growth and success.
Estimated Salary:** ₹8-10 lakhs per annum, depending on qualifications and experience.
Job Description: As a Customer Service Executive at HCLTech, you will play a crucial role in resolving customer queries and providing exceptional service. You will be responsible for:
- Answering inbound calls from UK customers, adhering to call flow procedures and ensuring high-quality customer service.
- Escalating issues that cannot be resolved at the agent level, while maintaining a first-call resolution rate.
- Following company policies and procedures to ensure data security and adherence to regulatory requirements.
- Participating in motivational activities and implementing feedback from monitoring sessions to continuously improve performance.
Requirements: To succeed in this role, you will need:
- Excellent communication skills in verbal and written English, with a professional telephone etiquette.
- Freshers in UK Inbound calling, preferably in the Banking domain.
Benefits: As an employee of HCLTech, you can expect a comprehensive compensation package, including salary, bonuses, and benefits. You will also have opportunities for career growth and professional development.
Contact Information: Interested candidates should visit the campus as per the scheduled time and bring 2 photocopies of their resume.
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