Customer Service Representative Position for Fresher's

5 days ago


Lucknow, Uttar Pradesh, India HCLTech Full time
Job Description
HCL Technologies invites freshers to apply for the Customer Service Representative Role in our contact centre. The selected candidates will be responsible for resolving customer queries in line with client and business guidelines.

About the Role
This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service. As a Customer Service Representative, you will be handling inbound calls from UK customers, providing them with timely and efficient solutions to their queries.

Key Responsibilities
* Answer all inbound queries as per the call flow procedure
* Adhere to processes to ensure high-quality customer service
* Escalate issues that cannot be resolved at the agent level
* Maintain schedule adherence and participate in motivational activities

Requirements
* Excellent communication skills (verbal and written) with professional telephone etiquette
* Freshers in UK Inbound calling preferably in the Banking domain
* Ability to work in a rotational shift environment

Benefits
* Competitive salary: ₹15,000 - 18,000 per month based on location and experience
* Opportunities for career growth and development
* Collaborative and dynamic work environment

What We Offer
HCL Technologies is committed to providing its employees with a comprehensive package of benefits and perks. These include medical insurance, paid time off, and opportunities for training and development.

How to Apply
If you're a fresher looking for a challenging and rewarding role, please visit our campus as per the scheduled timing and bring two photocopies of your resume.

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