Customer Service Executive

3 weeks ago


Lucknow, Uttar Pradesh, India HCLTech Full time

HCL Tech is conducting a Walk-In Drive for Fresher Customer Service Representatives in Lucknow, Uttar Pradesh.

The selected candidates will serve as customer service executives resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers are preferred.

Key Responsibilities:

  • Answer all inbound queries as per call flow procedure.
  • Adhere to process to ensure high quality and customer service.
  • Escalate issues uncontrollable at agent level and achieve first call resolution.
  • Maintain break schedule adherence.
  • Participate in motivational activities and implement feedback given during monitoring sessions.
  • Update various logs like escalation log, complaint tracker etc.
  • Ensure data security proprietary data of customers.

Work Environment:

The job requires excellent communication skills both verbal and written with a professional telephone etiquette helpful empathetic and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain are encouraged to apply.

Salary and Benefits:

We offer a competitive salary estimated to be around ₹200000 - ₹250000 per annum based on location and experience. Additional benefits include opportunities for career growth and professional development.

Contact Information:

Candidates should visit the campus as per the scheduled time and carry 2 photocopies of their resume.



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