Customer Service Expert

2 days ago


Lucknow, Uttar Pradesh, India Genpact Full time

We are seeking a highly skilled Customer Service Expert to join our team in Genpact. As a Voice Support Associate, you will play a critical role in providing exceptional customer service and ensuring that our members receive the highest level of support.

About the Role

This is an exciting opportunity to work with a global professional services firm delivering outcomes that shape the future. Our team is driven by a relentless pursuit of a world that works better for people, and we serve and transform leading enterprises with our deep business and industry knowledge.

Key Responsibilities
  • Provide world-class customer experience through inbound phone call inquiries about disputed transactions
  • Initiate new disputes by capturing relevant information from members accurately, adhering to US regulatory & compliance requirements
  • Servicing inbound phone enquiries from members requesting service & support
  • Utilize Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word to capture customer interactions and notes
  • Ensure high-quality service delivery in a 24/7 environment
Requirements
  • Graduate/Bachelor's Degree preferred
  • Relevant experience in performing dispute intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry
  • Strong communication skills in English, both written and verbal
  • Ability to manage time effectively and prioritize multiple tasks
Preferred Qualifications
  • Excellent customer service skills
  • Self-disciplined, diligent, proactive, and detail-oriented
  • Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
  • Keen attention to detail, customer profiling, and pattern identification
About Genpact

Genpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We offer a competitive salary range of $40,000 - $60,000 per annum, depending on location and experience.



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