Customer Service Expert
2 days ago
We are seeking a highly skilled Customer Service Expert to join our team in Genpact. As a Voice Support Associate, you will play a critical role in providing exceptional customer service and ensuring that our members receive the highest level of support.
About the RoleThis is an exciting opportunity to work with a global professional services firm delivering outcomes that shape the future. Our team is driven by a relentless pursuit of a world that works better for people, and we serve and transform leading enterprises with our deep business and industry knowledge.
Key Responsibilities- Provide world-class customer experience through inbound phone call inquiries about disputed transactions
- Initiate new disputes by capturing relevant information from members accurately, adhering to US regulatory & compliance requirements
- Servicing inbound phone enquiries from members requesting service & support
- Utilize Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word to capture customer interactions and notes
- Ensure high-quality service delivery in a 24/7 environment
- Graduate/Bachelor's Degree preferred
- Relevant experience in performing dispute intake or similar banking/Fintech process in the ACH, debit, and/or credit card industry
- Strong communication skills in English, both written and verbal
- Ability to manage time effectively and prioritize multiple tasks
- Excellent customer service skills
- Self-disciplined, diligent, proactive, and detail-oriented
- Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
- Keen attention to detail, customer profiling, and pattern identification
Genpact is an Equal Opportunity Employer committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We offer a competitive salary range of $40,000 - $60,000 per annum, depending on location and experience.
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