Windows Support Advocate

3 days ago


Dindigul, Tamil Nadu, India beBeewindows Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Windows Support Advocate

We are seeking dedicated and skilled Technical Support Professionals to join our team. As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products.

Key Responsibilities:

  • Account Management: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.

Prerequisites & Skills:

  • Typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Able to work in a fast-paced environment.


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