IT Technical Support Specialist

1 day ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

As a highly skilled Troubleshooter, you will play a key role in ensuring the smooth operation of our clients' systems.

We are seeking an experienced and adaptable professional to join our dynamic team, responsible for providing top-notch technical support via remote tools, managing support tickets, and contributing to a fast-paced environment.

The ideal candidate will possess strong problem-solving skills, be proficient in troubleshooting, configuring, and maintaining devices across Windows, Mac, and cloud environments, and have excellent communication skills to effectively interact with end-users.

Key Responsibilities:
  • Provide Level 2 support for Windows & Mac platforms, troubleshooting and resolving complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Ticket Management & Documentation:
  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
  • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
System Configuration & Maintenance:
  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
Collaboration & Client Interaction:
  • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
Cloud Infrastructure & Security Awareness:
  • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

As a member of our team, you will have the opportunity to work with a variety of clients and technologies, develop your technical skills, and contribute to the success of our organization.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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