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Service Operations Assistant Manager

1 month ago

Mumbai, Maharashtra, India Thermo Fisher Scientific Full time

Service Operations Assistant Manager

As a Service Operations Assistant Manager at Thermo Fisher Scientific, you will play a critical role in ensuring the timely renewal and conversion of Service Contracts. Your primary responsibility will be to follow up with customers for Service business on Maintenance contracts and spare parts, and other service inquiries. You will also collaborate closely with the Field Service team, Supply chain, and other service coordinators to prepare quotations for spare parts in response to FSE requests, customer requests, or tender requests.

Key Responsibilities:

  • Follow up with customers for Service business on Maintenance contracts and spare parts, and other service inquiries.
  • Collaborate closely with the Field Service team, Supply chain, and other service coordinators.
  • Prepare quotations for spare parts in response to FSE requests, customer requests, or tender requests.
  • Handle customer requests and follow up for purchase orders and payments.
  • Initiate the renewal process of Service Contracts in a timely manner.
  • Ensure timely invoicing of contracts and follow up on unpaid invoices.
  • Maintain accurate and up-to-date Contract Customer Data in SAP and other systems.
  • Maintain Contract Forecasting file and run monthly renewal lists to ensure timely renewal and conversion process.
  • Coordinate with the legal department and field team to obtain acceptance/approval on Terms and conditions.

Requirements:

  • Bachelor's degree in Business Administration or a related field, or equivalent experience.
  • Proven experience in customer service, preferably in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Proficiency in SAP and other relevant software.

At Thermo Fisher Scientific, we value diversity and embrace different experiences, backgrounds, and perspectives. We are committed to fostering an inclusive and collaborative work environment where every individual's contributions are valued and recognized.

Thermo Fisher Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.