Service Operations Specialist

2 weeks ago


Mumbai, Maharashtra, India Snaphunt Full time

The Opportunity

We are seeking a highly skilled Service Operations Specialist to join our team at Snaphunt. As a Service Operations Specialist, you will be responsible for sales/service co-ordination activities with respect to customer database management, sales/service co-ordination with principles, service report summaries, claims form submission, and technical assistance during various training programs.

The Role

  • Sales/service co-ordination activities with respect to customer database management
  • Sales/service co-ordination with principles, service report summaries, claims form submission
  • Technical assistance during various training programs
  • Tender document preparations and online submissions
  • Maintaining a record of documents
  • Preparing quotations for sales, projects, and service teams
  • Preparing indents for outside purchases of equipment
  • Follow-up on AMC/CMC payments
  • Writing reports on clients and customer activity or complaints
  • Assisting the admin manager in admin activities of the office
  • All co-ordination activities for the transportation of lab equipment

The Requirements

  • At least 1 year of experience, ideally within a service management role
  • Excellent communication and interpersonal skills
  • Working knowledge of computers, mailing, good communication, and Excel
  • Strong analytical skills and comfortable dealing with numerical data
  • Strong team player who can manage multiple stakeholders
  • Strong networker and relationship builder

The Employer

Our client is a healthcare solutions company offering a diverse product portfolio in medical devices for the last 30 years and currently has 16 offices pan-India.



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