Senior Associate Service Operations Specialist
1 week ago
Role Overview
The Senior Associate Service Operations Specialist is a developing subject matter expert at NTT DATA, responsible for collaborating with internal service delivery teams to plan, coordinate, and monitor the implementation of operational activities and processes. This role ensures the effective and efficient delivery of less complex services by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.
Key Responsibilities:
- Assists with the management of the shift roster and ensures that all operations metrics are monitored.
- Ensures that shift handover processes are adhered to and managed.
- Assists with the management of shift escalations from clients.
- Dashboards all key metrics and manages situations approaching breach.
- Contributes to ensuring that services meet stated service level agreement (SLA) levels.
- Ensures that operational deliverables enable cost-effective, client-centric delivery that meets SLAs.
- Monitors the operational effectiveness of support services and develops and implements required improvement plans.
- Balances the needs of the client with the strategic direction of the company.
- Understands core issues affecting the client and works with relevant service teams to resolve.
- Helps identify needs, risks, and issues and proposes appropriate solutions and courses of action.
- Provides input to Operations Managers and Service Managers during client reviews (for example, reports on service volumes and metrics).
- Performs any other related tasks as required.
Knowledge and Attributes:
- Displays customer service focus.
- Good communication skills and ability to prepare structured, relevant communications to operations leaders.
- Displays ability to work in a fast-paced and deadline-driven environment.
- Displays ability to build, manage, and foster a team-oriented environment.
- Ability to work creatively and analytically in a problem-solving environment.
- Ability to quickly become proficient in delivery processes and related systems.
- Developing ability to analyze, design, and improve operations processes.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Information Technology or Business Administration or related field.
- ITIL foundation certification is preferred.
Required Experience:
- Moderate level of work experience in service delivery within a large-scale (preferably multi-national) technology services environment.
- Moderate level of experience gained in a service delivery environment including technical and service management exposure.
- Moderate level of experience in managing customer escalation situations and objection handling.
- Moderate level of demonstrated support operations experience.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
-
Senior Associate Service Operations Specialist
3 weeks ago
Mumbai, Maharashtra, India NTT Full timeMake an Impact with NTT DATAThe Senior Associate Service Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to assist with the planning, coordination and monitoring of the implementation of operational activities and processes in order to deliver on approved operational plans and...
-
Senior Financial Operations Specialist
5 days ago
Mumbai, Maharashtra, India FIS Full timeJob SummarySenior Financial Operations Specialist - FISFIS is seeking an experienced Senior Financial Operations Specialist to support the front to back trade lifecycle, from post trade execution through to settlement.Key ResponsibilitiesForm partnerships with client's oversight & control groups, trading desks and client services to ensure contractual...
-
Mumbai, Maharashtra, India NTT Full timeJob Title: Senior Associate Specialist – Client Service DeskNTT DATA is seeking a highly skilled Senior Associate Specialist – Client Service Desk to join our team. As a key member of our service delivery team, you will be responsible for ensuring the effective and efficient delivery of services to our clients.Key Responsibilities:Assist with the...
-
Mumbai, Maharashtra, India NTT Full timeAbout the RoleThe Senior Associate Managed Services Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to...
-
IT Operations Specialist
3 weeks ago
Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full timeAt Associate Allied Chemicals India Pvt Ltd, we are seeking a highly skilled IT Operations Specialist to join our team. As a key member of our office administration team, you will be responsible for providing IT support and ensuring smooth and efficient office operations.The ideal candidate will have excellent communication skills and be able to work...
-
Senior Operations Specialist
2 weeks ago
Mumbai, Maharashtra, India FIS Full timeJob SummaryWe are seeking a highly skilled Senior Operations Specialist to join our team at FIS. In this role, you will work closely with various stakeholders to support the front-to-back trade lifecycle, from post-trade execution through to settlement.Key ResponsibilitiesPrimary Responsibilities: Form partnerships with client oversight and control groups,...
-
Operational Service Specialist
5 days ago
Mumbai, Maharashtra, India FIS Full timeJob Summary: We are seeking a highly skilled Operational Service Specialist to join our team at FIS. As a key member of our operations team, you will be responsible for supporting the front to back trade lifecycle, from post trade execution through to settlement. You will form partnerships with our client's oversight & control groups, trading desks and...
-
Senior Associate Specialist
1 week ago
Mumbai, Maharashtra, India NTT Full timeClient Success Specialist Role at NTT DATAAs a Senior Associate Client Success Specialist at NTT DATA, you will play a crucial role in driving value for our clients and increasing their lifetime value for the organization. This position is responsible for multiple small-to-medium scale or simple contracts, acting as the primary post-sale point of contact for...
-
Senior Operations Specialist
5 days ago
Mumbai, Maharashtra, India DBS Bank Full timeJob Title: Senior Operations SpecialistJob Summary: We are seeking a Senior Operations Specialist to join our team in India. The successful candidate will be responsible for ensuring the smooth operation of our retail depository operations.Key Responsibilities:Manage and coordinate the day-to-day operations of our retail depository operations.Ensure...
-
Senior Associate
1 week ago
Mumbai, Maharashtra, India ACZ Global Pvt Ltd Full timeJob Title: Senior Associate - Security SpecialistJob Summary:ACZ Global Pvt Ltd is looking for a Senior Associate - Security Specialist to join our team. The ideal candidate will have at least 3 years of experience in security implementation on HCM/Finance domain and be proficient in Oracle Fusion. The role will involve leading security configuration and...
-
IT Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full timeAbout the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a highly motivated and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our office IT systems and providing technical support to our team members.Key ResponsibilitiesProvide technical support for...
-
Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full timeAt Dow, we're dedicated to delivering integrity, respect, and safety to our customers, employees, and the planet. Our people are at the heart of our solutions, reflecting the communities we serve and the world where we operate. We encourage every employee to bring their whole self to work each day to deliver more value and have a more fulfilling career.About...
-
IT Operations Specialist
2 weeks ago
Mumbai, Maharashtra, India Cunix Consultants ( A Cunix Infotech Pvt. Ltd. Associate ) Full timeJob OverviewCunix Consultants, a leading provider of IT consulting and training services, seeks a skilled IT Operations Specialist to join our team in Mumbai. In this full-time position, you will play a crucial role in delivering high-quality training and consulting services to our clients.Key ResponsibilitiesAssist in the development and delivery of...
-
Senior Associate Specialist
6 days ago
Mumbai, Maharashtra, India NTT DATA Full timeJob OverviewMake a lasting impact with NTT DATAWe are seeking a Senior Associate Specialist to join our team and contribute to the success of our data center construction projects. As a key member of our team, you will be responsible for supporting project oversight, direction, and strategy to ensure project success.Key Responsibilities:Develop and maintain...
-
Navi Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full timeAbout the RoleWe are seeking a highly skilled Service Operations and Intelligence Senior Service Specialist to join our team at Dow Chemical International Pvt Ltd. As a key member of our Service Operations Intelligence team, you will be responsible for developing and operating Dow's IT Service Management foundational platform, ServiceNow.Key...
-
Senior Associate
1 week ago
Navi Mumbai, Maharashtra, India WNS Global Services Full timeJob Title: Senior Associate - Business OperationsAbout the Role: We are seeking a highly skilled Senior Associate to join our team at WNS Global Services. As a Senior Associate, you will play a key role in supporting our business operations and ensuring the smooth delivery of our services.Responsibilities:Provide exceptional communication and language...
-
IT Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full timeAssociate Allied Chemicals India Pvt Ltd is seeking a skilled IT Support Specialist to join their team in Mumbai. As a key member of the office operations team, this individual will be responsible for providing technical support and ensuring the smooth operation of the office.The ideal candidate will have a strong background in IT and office administration,...
-
Senior Associate Specialist
5 days ago
Mumbai, Maharashtra, India NTT DATA Full timeAbout the RoleThe Senior Associate Specialist is a key member of our team, responsible for driving client success and growth. As a trusted advisor, you will develop and maintain strong relationships with clients, identifying opportunities to deliver value and increase lifetime value for our organization.Key Responsibilities• Develop and execute client...
-
Mumbai, Maharashtra, India Ares Management Corporation Full timeJob Title: Senior Associate, Real Estate OperationsDescriptionThe Senior Associate, Real Estate Operations will be responsible for leading the Real Estate Data Operations team in Mumbai, managing day-to-day operations, and overseeing the implementation of new systems and upgrades to existing software. This role requires strong leadership skills, excellent...
-
Senior Associate Specialist
2 weeks ago
Mumbai, Maharashtra, India NTT Full timeAbout the RoleThe Senior Associate Client Success Specialist is a key member of our team, responsible for driving client value and growth. This role requires a strong understanding of our client's business strategy and the ability to develop and maintain solid stakeholder relationships.Key Responsibilities:Develop and maintain relationships with client...